Last updated September 28, 2026. This policy is a Supplemental Term under the Bundle Terms of Service and applies to purchases made on shop.bundle.build.
Products purchased on shop.bundle.build ship from the manufacturers and distributors we partner with, and each partner sets the return terms for its own products. That means return windows, condition requirements and any restocking fees vary by item, and we show them to you before you buy: every product page and order line lists the supplier and its return policy. Bundle manages the return process with the supplier on your behalf.
Damaged, missing or incorrect items
Inspect your delivery promptly. If anything arrives damaged, is missing, or isn't what you ordered, report it within 5 business days of delivery. The sooner the better, since carrier and supplier claim windows are short. To report:
- Use the "Request return" link on your order page at shop.bundle.build/orders, or
- Email returns@bundle.build with (1) the product and model number, (2) the quantity affected, and (3) a clear description of the issue with photos.
We'll respond within 1 business day with next steps. For damage and shortage claims accepted by the supplier, you won't pay restocking fees, and we'll tell you whether the item needs to ship back or can be discarded.
Standard returns (changed your mind, ordered the wrong item)
Standard returns follow the supplying partner's policy for that item, shown on the product and order pages. In general:
- Return windows are measured from the delivery date and vary by supplier (commonly 30 days).
- Items must be unused, uninstalled, and in original packaging with all parts and documentation.
- Restocking fees, where the supplier charges them, are shown per line before you buy and are deducted from your refund.
- Return shipping is arranged per the supplier's policy. When a return is accepted, we'll email you a return label or shipping instructions from returns@bundle.build.
To start a standard return, use your order page or email returns@bundle.build with the product, model number, quantity and reason.Items that can't be returnedSome items are not returnable except for damage or defects, and are marked on their product and order pages before you buy. These typically include special-order and made-to-order items, custom-configured products, items cut or modified to order, and clearance or final-sale items.
Refunds
Once the supplier accepts a return or claim, we issue your refund to the original payment card, typically within 5–10 business days of acceptance (or of the supplier receiving the returned item, where a return shipment is required). Refunds cover the product price and applicable taxes, less any disclosed restocking fee. Original delivery charges are refunded when the return is due to our or the supplier's error (damage, defect or incorrect item) and otherwise are not refundable.
Questions
returns@bundle.build. We answer within 1 business day. Nothing in this policy limits any manufacturer's warranty on your products or any rights you have under applicable law.